Customer Number: *If you are not sure of your customer number then please use your 10-digit telephone number.

Customer Name:

Email Address:

*Any question left blank will equal N/A.

1.  When you call on the phone, how responsive and respectful of your time are we?

A = No wait, prompt service. 
B = Some wait, but not much. 
C= 2-4 minutes of waiting on the phone
D= Long Holds
F = Answering machine between the hours of 9am and 5 pm.  Difficult to get a hold of us

2.  When you call on the phone, how courteous and helpful are we?

A = Kind and focused on you.
B = Helpful but rushed
C = Satisfactory but nothing special
D= Difficult to communicate with, a little rough and abrupt.
F= Unconcerned with your problem or rude

3.  How do you grade our scheduling of appointments?

A= Excellent, no problems.  The company works around my schedule. 
B= Good
C= Satisfactory, as good as any other residential service company (cable, phone, etc).
D= Needs improvement
F = A Hassle

4.  How professional are our technicians?

A= Excellent; Clean cut, respectful, knowledgeable, trustworthy
B= Good; above average
C= Satisfactory
D= Needs improvement; Sloppy, appears unconcerned and rushed
F = Undesirable; You feel uncomfortable around the technician

5.  How effective is our treatment?

A= Excellent, no problems.  And when a pest problem arises, I call and Bulwark fixes it pronto
B= Good
C= Satisfactory
D= Needs improvement:  If so, What are you seeing?
F = Failing: Please explain below to help us understand.

6.  Do you have an unresolved concern?

A = No problems.  Or, I did but Bulwark fixed it
B = Yes, but I have not yet informed Bulwark about my concern
C = Yes, and bulwark is working on my problem to my satisfaction
F = Yes, and I’ve informed Bulwark but the concern is still unresolved

7.  How would you grade our overall company service in the last 4 months?

     A= Impressive     B= Good     C= Satisfactory     D= Disappointing     F = Failing

8.  If a friend asked you to recommend a pest control company would you recommend Bulwark?

Yes                                                            No

Please feel free to add any additional comments: