"Every great company listens to the voice of the customer."
Customer Account Number:
Customer Name:
Email Address:
1. When you call on the phone, how responsive and respectful of your time are we?
A =
No wait,
prompt service
B =
Some wait,
but not much
C =
2-4 minutes
of waiting on the phone
D =
Long holds
F =
Voicemail
between the hours of 9 am and 5 pm, difficult to get a hold of you
2. When you call on the phone, how courteous and helpful are we?
A =
Kind and focused
on me
B =
Helpful,
but rushed
C =
Satisfactory,
but nothing special
D =
Difficult to communicate
with, a little rough and abrupt
F =
Unconcerned
with my problem or rude
3. How do you grade our scheduling of appointments?
A =
Excellent.
The company works around my schedule
B =
Good
C =
Satisfactory,
as good as any other residential service company (cable, phone, etc)
D =
Needs improvement
F =
A hassle
4. How professional are our technicians?
A =
Excellent;
Clean cut, respectful, knowledgeable, trustworthy
B =
Good;
Above average
C =
Satisfactory
D =
Needs improvement;
Sloppy, appears unconcerned and rushed
F =
Undesirable;
I feel uncomfortable around the technician
5. How effective is our treatment?
A =
Excellent.
If a pest concern arises, I call and Bulwark fixes it pronto
B =
Good
C =
Satisfactory
D =
Needs improvement;
If so, what are you seeing?
F =
Failing;
Please explain below to help us understand
6. Do you have an unresolved concern?
A =
No problems
. Or, I did but Bulwark fixed it
B =
Yes,
but I have not yet informed Bulwark about my concern
C =
Yes,
and Bulwark is working on my problem to my satisfaction
F =
Yes,
and I've informed Bulwark but the concern is still unresolved
7. How would you grade our company's service overall in the last 4 months?
A =
Impressive
B =
Good
C =
Satisfactory
D =
Disappointing
F =
Failing
8. If a friend asked you to recommend a pest control company would you recommend Bulwark?
Yes
No
Please feel free to add any additional comments:
My Bulwark Account
Contact us
Terms Of Use
